Return and Exchange Policy

We, at Shanzae Tahir, allow returns of defective items procured online provided the items are in original condition i.e., unwashed, new, unworn, unaltered and unstitched with original tags and packaging.

For eligible returns, customers should contact our customer service center by emailing at cs@shanzaetahir.com. To be able to make a return, customers will need to provide the online order ID and describe the nature of defect within 3 days of the delivery date. (This is only eligible for Pakistani orders).

The customer must choose a replacement product from the products available on our website. Depending on the circumstances, the matter will be resolved as swiftly as possible by replacement of the missing/defective items or an exchange.

Any mailing/shipping charges associated with the return of a defective item are the sole responsibility of the brand and will not be borne by the customer.

Please note:

• There is no return or exchange policy based on customer liking or disliking of the product.
• There is no return or exchange in case of a size issue. Please refer to the size chart before placing the order.
• Each piece is hand-curated and handmade. A minor variation of 0.5 to 1 inch in measurements is considered within standard tolerance and will not be treated as a defect.
• Sale articles are not eligible for exchange or return.
• Shipping charges are not exempted when using credit notes, discount vouchers, or promotional codes.
• As per COD terms, the courier company will not allow the customer to open the package before payment.
• We reserve the authority to cancel orders for reasons such as item unavailability, pricing errors, or declined payment by the issuing financial institution.